Store Policies

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Refund & Return Policy, Terms and Conditions, and Privacy Policy below:

1. Refund & Return Policy

1.1 Return Window

We accept returns and exchanges within 30 calendar days of the delivery date as confirmed by the carrier tracking information.

1.2 Eligibility

To qualify for a refund or exchange, items must be:

  • Unused, unwashed, and in original condition (with tags attached, if applicable).

  • Returned in the original packaging (or equivalent protective packaging).

  • Accompanied by a proof of purchase (order number or receipt).

The following items cannot be returned unless defective:

  • Any Custom‑printed, personalized, or “made‑to‑order” products produced.

  • Digital downloads or gift cards.

1.3 Defective or Wrong Items

If your order arrives damaged, misprinted, or otherwise incorrect, email [your support email] within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.

1.4 Return Shipping

  • For defective, damaged, or incorrect items, we cover return‑shipping costs.

  • For all other returns, customers are responsible for return‑shipping and any original shipping fees are non‑refundable.

  • Returns must be shipped to the address provided in your approval email—not to Printful’s production facility unless explicitly instructed.

1.5 Refunds

Once we receive and inspect your return, we’ll notify you via email. Approved refunds will be processed to your original payment method within 5–10 business days starting once received (processing times may vary by bank or payment provider).

1.6 Late or Missing Refunds

If you haven’t received a refund after 10 business days, first check your bank or credit‑card account again, then contact your payment provider. If the issue persists, reach us at [your support email].

1.7 Exchanges

To exchange an eligible item, submit a return request and place a new order once your return is approved—or request a direct exchange where stock allows.

1.8 Cancellations

Orders may be cancelled within 1 hour of purchase. After that time, production may have begun and cancellation is not guaranteed.

1.9 EU/UK Consumers

Nothing in this policy limits your statutory rights under consumer‑protection laws, including the 14‑day right of withdrawal for qualifying EU/UK customers.

2. Terms & Conditions

2.1 Introduction

These Terms and Conditions ("Terms") govern your access to and use of [Store Name] ("we", "us", "our") via [store URL] ("Site"). By accessing or purchasing from the Site, you agree to be bound by these Terms.

2.2 Products & Pricing

  • All prices are listed in US dollars and exclude applicable taxes and shipping unless stated otherwise.

  • We reserve the right to modify prices, descriptions, or inventory at any time without notice.

  • Products are fulfilled by Printful and shipped from their global facilities; import duties may apply.

2.3 Order Acceptance

Receipt of an order confirmation does not signify our acceptance. We may cancel or limit quantities for any reason (e.g., suspected fraud, stock shortages). If we cancel, you will receive a full refund.

2.4 User Conduct

You agree not to:

  • Violate any laws or regulations.

  • Infringe upon our intellectual‑property rights or those of third parties.

  • Upload malicious code or engage in activities that could harm the Site.

2.5 Intellectual Property

All content on the Site—including images, designs, logos, and text—is our property or that of our licensors (including Printful) and is protected by intellectual‑property laws. Unauthorized use is prohibited.

2.6 Disclaimer

Products and services are provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim liability for any indirect, incidental, or consequential damages.

2.7 Limitation of Liability

Our total liability for any claim arising out of or relating to the Site shall not exceed the amount you paid for the product(s) giving rise to the claim.

2.8 Governing Law

These Terms are governed by the laws of [your state/country] without regard to conflict‑of‑law principles. Any disputes shall be resolved in the courts of [venue].

2.9 Changes to Terms

We may update these Terms periodically. Continued use of the Site after such changes constitutes acceptance of the new Terms.

3. Privacy Policy

3.1 Scope

This Privacy Policy explains how [Store Name] ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from [store URL] ("Site").

3.2 Information We Collect

  • Order Information: name, billing and shipping address, payment details (tokenized), email, phone.

  • Device Information: IP address, browser type, time zone, cookies, referring pages.

  • Usage Data: pages viewed, links clicked, time spent on pages.

3.3 How We Use Information

  • Fulfil orders, process payments, and arrange shipping via Printful and other carriers.

  • Communicate with you regarding orders, support, and marketing (with consent).

  • Screen orders for fraud and ensure Site security.

  • Improve our products, services, and customer experience.

3.4 Legal Bases (GDPR)

We process personal data under the following bases:

  • Performance of a contract (order fulfilment).

  • Legitimate interests (fraud prevention, marketing, analytics).

  • Consent (email marketing).

  • Compliance with legal obligations.

3.5 Sharing Personal Information

We share information with:

  • Printful for product production and shipping.

  • Shopify for ecommerce hosting and analytics.

  • Payment processors (e.g., Stripe, PayPal) for secure transactions.

  • Shipping carriers to deliver your order.

  • Legal authorities when required by law. We do not sell your personal information.

3.6 Data Retention

We retain order information for our records unless and until you request deletion or as required by law.

3.7 Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you logged in.

  • Remember cart contents.

  • Analyze Site traffic. You can disable cookies in your browser, but the Site may not function properly.

3.8 Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to processing. To exercise these rights, contact us at [privacy email].

3.9 California Privacy Rights (CCPA)

California residents may request disclosures about personal information we collect, use, or disclose. We do not sell personal data. To submit a request, email [privacy email].

3.10 Security

We follow industry best practices—including SSL encryption and restricted access—to protect your information. No internet transmission is 100% secure; submit data at your own risk.

3.11 International Transfers

Your information may be transferred to— and processed in—countries outside your own. Printful’s and Shopify’s data centers comply with applicable data‑protection laws.

3.12 Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect children’s personal data.

3.13 Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

3.14 Contact

For more information or to lodge a complaint, contact [privacy email] or mail [postal address].

Last Updated: [Month Day, Year]

Quick Reference

  1. Refund/Return: 30 days, condition‑based.

  2. Terms: Use equals acceptance; laws of [jurisdiction].

  3. Privacy: No data sales; rights respected.